Frequently Asked Questions
How does billing work?
When you subscribe to the Seasonal Plan you will be charged $52.99 (plus applicable taxes and shipping) for the current seasonal box as long as we aren’t sold out. If the current seasonal box is sold out, you will be charged $52.99 (plus applicable taxes and shipping) to pre-order the upcoming seasonal box. After receiving your initial Renew Box, you will be automatically charged $52.99 for each upcoming seasonal box unless you skip or cancel your subscription.
When you subscribe to the Annual Plan you will be charged $199 (plus applicable taxes and shipping) for the current seasonal box as long as we aren’t sold out. If the current seasonal box is sold out, you will be charged $199 (plus applicable taxes and shipping) to pre-order the upcoming seasonal box. After receiving Renew Box for 4 season, you will be automatically charged $199 for an annual plan unless you skip or cancel your subscription.
Billing will occur on the first of each seasonal month: March, June, September, and December.
When will I receive my box?
- Spring Box: March
- Summer Box: June
- Fall Box: September
- Winter Box: December
At the beginning of each season boxes are shipped between the 5th and 10th of each seasonal month. If your initial Renew Box is purchased within a season and the current seasonal box is still available your Renew Box will be processed and shipped within 2-5 days.
You’ll receive a shipping confirmation via email once your box is on the way to you.
Note that due to COVID-19, many delivery service providers are experiencing delays and your order may take longer than expected. We thank you for your understanding and patience.
What happens if my box has a damaged product?
While we package our items to minimize damage we can’t guarantee how the packages may be handled by shipping services. If you happen to receive a damaged item, please contact us at info@myrenewbox.com within 5 days of receiving your product. Please include a photo of the damaged product in your email so that we can process a replacement or credit to your account.
How do I receive a refund if I don’t like the products in the box?
We research and select products very thoughtfully and hope you love each item. Unfortunately, we don’t offer exchanges or refunds for the box or individual products. Items that you don’t like may make a great gift for someone else that needs to integrate self-care into the fabric of her life. If you have a damaged product, please contact us at info@myrenewbox.com within 5 days of receiving your box. Your email should contain a photo of the damaged product and shipping label.
We periodically send surveys to subscribers to get a feel for which products you want more of and which products you’d rather not have in your box. Your responses to those surveys help us include products that are of the most value to our subscribers. If there’s a product that you think would be a good fit for Renew Box, share the information with us at info@myrenewbox.com.
How much does shipping cost?
Our seasonal boxes ship for a $7 flat rate. Shop order shipping rates vary and are calculated by weight based on location.
Do you ship internationally?
Currently we only ship within the United States.
Can I give Renew Box as a gift?
Yes! You can add a subscription to your cart and check “This is a gift” at checkout. Choose when your gifting subscription will start and for how long will it be active.
You can leave a gift message which we’ll deliver with the box. Be sure that you correctly enter your billing address but THEIR shipping address.
How do I skip a season?
Login in to your account to access the Customer Portal. Within the Customer Portal you can see your past invoices, manage your active subscriptions, change your credit card data or pause/cancel your subscription.
From the Customer Portal:
- Click Manage
- Click on Subscription Settings on the bottom right corner of the screen
- Click Pause My Subscription. Be sure to confirm the change.
How do I cancel my subscription?
Login to your account to access the Customer Portal. Within the Customer Portal you can see your past invoices, manage your active subscriptions, change your credit card data or pause/cancel your subscription.
From the Customer Portal:
- Click Manage
- Click on Subscription Settings on the bottom right corner of the screen
- Click Cancel My Subscription. Be sure to confirm the change.
How do I change my shipping address?
Login to your account to access the Customer Portal. Within the Customer Portal you can see your past invoices, manage your active subscriptions, change your credit card data or pause/cancel your subscription.
From the Customer Portal:
- Click Manage
- Click Edit Shipping Address
